Shipping policy

At Urbpac, we are committed to providing a reliable and transparent shipping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered within the United States.

By placing an order through our online store, you agree to the shipping terms described below.

1. Shipping Information

Urbpac
1838 NW Flagler Ter
Miami, FL 33125
United States

Phone: +1 472-256-3768
Email: contact@urbpac.shop

2. Order Processing Time

Orders are generally processed within 1–2 business days after payment has been successfully received and authorized.

Orders are normally processed Monday through Friday, excluding applicable U.S. holidays.

During periods of high order volume, promotions, severe weather, or other unforeseen circumstances, processing may take longer than usual.

3. Shipping and Delivery Time

For orders shipped within the United States, estimated delivery is generally:

3–5 business days after order processing.

Delivery times are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier, weather, holidays, carrier volume, or other circumstances outside our reasonable control.

4. Shipping Costs

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

From time to time, Urbpac may offer free shipping promotions or other shipping offers. Eligibility requirements will be displayed on the website or at checkout.

There are no hidden shipping charges added after checkout.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.

You can use the tracking number to monitor your shipment through the applicable carrier.

For tracking assistance:

Email: contact@urbpac.shop
Phone: +1 472-256-3768

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review your:

Full name
Street address
Apartment, suite, or unit number, if applicable
City
State
ZIP code

If you need to change your shipping address, contact us as soon as possible after placing your order.

Once an order has been processed or shipped, we may not be able to change the delivery address.

Urbpac is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer.

7. Delivery Issues

If your order is delayed, appears to be lost, or is marked as delivered but you cannot locate it, please contact us as soon as possible.

We may work with the applicable shipping carrier to investigate the shipment and determine the appropriate next steps.

If tracking shows that a package was delivered, we recommend checking around your delivery location, with household members or neighbors, and with the carrier before contacting us.

8. Damaged or Missing Items

If your order arrives damaged or an item is missing, please contact our customer service team promptly.

Please provide:

Your order number
A description of the issue
Photos of the package and damaged item, when applicable

We will review the situation and determine an appropriate resolution, which may include a replacement, refund, or other solution where applicable.

9. Return Shipping

Approved returns within the United States are eligible for free return shipping, subject to the conditions described in our Return & Refund Policy.

Customers must contact our customer service team before returning an item and follow the return instructions provided.

Unauthorized returns may result in processing delays or may not be accepted.

10. U.S. Shipping

Urbpac currently focuses on shipping orders to addresses within the United States.

Shipping availability may vary depending on the product and destination. Any applicable restrictions or delivery information will be communicated during checkout or before fulfillment where necessary.

11. International Shipping

At this time, Urbpac primarily ships within the United States.

If international shipping becomes available, additional terms may apply, including international shipping charges, customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated, applicable customs duties, taxes, or import charges are the responsibility of the customer.

12. Shipping Delays and Unforeseen Events

Delivery times may be affected by circumstances outside Urbpac’s reasonable control, including:

Severe weather
Natural disasters
Carrier disruptions
Transportation delays
Public emergencies
Holidays
Unexpected increases in shipping volume
Government restrictions
Other unforeseen events

When possible, we will provide updates regarding significant delays affecting your order.

13. Contact Us

If you have questions about shipping, order tracking, delivery, or a shipping-related issue, please contact us: