Return and refund policy

At Urbpac, customer satisfaction is important to us. We want you to feel confident when purchasing from our online store. This Return & Refund Policy explains when and how you can return an item and receive a refund.

1. 30-Day Return Policy

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be free from damage caused by use or improper handling.
Be returned with its original packaging, accessories, and included materials when applicable.
Be accompanied by your order number or other valid proof of purchase.

You do not need to provide a reason for requesting a return.

Items that have been used, damaged after delivery, or improperly handled may not qualify for a refund.

2. How to Request a Return

Before sending any item back, please contact our customer service team to request return authorization and instructions.

Email: contact@urbpac.shop
Phone: +1 472-256-3768

Please include your order number, name, and reason for the return when contacting us.

Please do not send a return to an address other than the one provided by our customer service team.

3. Return Shipping

Approved returns within the United States are eligible for free return shipping, subject to the conditions of this policy.

We will provide applicable return instructions. Customers should follow those instructions carefully and, when applicable, use a shipping service that provides tracking information.

Urbpac is not responsible for packages that are lost or damaged while being returned without following our return instructions.

4. Return Address

Approved returns should be sent to:

Urbpac
1838 NW Flagler Ter
Miami, FL 33125
United States

Please obtain return authorization before shipping your package. Unauthorized returns may cause delays in processing.

5. Refunds

Once your returned item is received, we will inspect it to confirm that it meets the return requirements.

If the return is approved, we will issue a refund for the eligible purchase amount to the original payment method.

Refunds are generally processed within 7–14 business days after the returned item has been received and approved. The time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

You will receive an email notification when your refund has been processed.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Email contact@urbpac.shop or call +1 472-256-3768 and provide your order number along with clear photos or other relevant information about the issue.

We will review the situation and, when appropriate, arrange a replacement, return, or refund.

7. Non-Returnable Items

Urbpac does not designate products as “final sale.” However, a return may be rejected if the product:

Has been used beyond reasonable inspection.
Has been damaged through misuse, improper handling, or accidental damage after delivery.
Is missing essential original packaging, accessories, or components where required.
Does not meet the return conditions described in this policy.

Each return request is reviewed individually.

8. Exchanges

If you would like to exchange an item, please contact our customer service team before returning it.

Exchanges are subject to product availability and may be limited to the same or an equivalent item.

If the requested replacement is unavailable, we may process a refund instead.

9. Processing Times

Our customer service team generally responds to return and refund inquiries within 24–48 hours.

After an approved return is received, processing and inspection may take additional time before the refund is issued.

10. Proof of Purchase

To help us process your return quickly, please provide your order number or order confirmation when contacting customer service.

If requested, proof of purchase may also need to be included with the returned package.

11. Policy Changes

Urbpac may update or modify this Return & Refund Policy when necessary. Any updated version will be published on our website with a revised Last Updated date.

12. Contact Us